General sales terms and delivery conditions

Preamble

The entire site, along with the rights pertaining to it, is the property of « D’addis et d’ailleurs ». Any reproduction, whether complete or partial, is systematically submitted to the owners’ authorization. However, hypertext links to the site are allowed without specific request.

1. Acceptance of terms

The client admits to having full knowledge of the specific sales terms mentioned on this screen, when he/she placed his/her order, and declares expressly that he/she accepts them unreservedly.

These current general sales terms govern the contractual relations between « D’addis et d’ailleurs » and their clients, and both parties do accept them unreservedly. These general sales terms will prevail over any other terms or conditions mentioned in any other document , except if prior dispensation has been expressly mentioned in a written document.

2. Products

As the photographs of the products are not within the contractual field, « D’addis et d’ailleurs » cannot be considered responsible for any mistakes in them. Most of the articles for sale on our site, are available in the warehouse of « D’addis et d’ailleurs ».

The items on our site are traditional craft products ; irregularities are due to local methods of production and are part of the product

3. Ordering

Automatic registering methods are regarded as a legal proof of the nature, content and date of the order. « D’addis et d’ailleurs » will confirm the order by sending an e-mail to the address mentioned on the order the deal will be clinched as from confirmation of the order. « D’addis et d’ailleurs » will have the legal right to cancel any order placed by a customer with whom the dispute is not settled concerning the payment of another order. The customer is committed by the information he provides when placing his order. Would the details of the addressee happen to be uncorrect, the vendor could not be legally blamed for not being able to deliver the goods.

4. Delivery

Delivery is made by “colissimo” with “La Poste” follow up. After confirmation of the order, « D’addis et d’ailleurs » commit themselves to providing their carrier with all the items ordered, and at the shortest possible notice. Notice is between 24/72 hours for France, 3/5 days in Europe, and varies for delivery outside Europe. As stated in the contract signed with « D’addis et d’ailleurs », the carrier is committed to delivering the goods to the buyer’s address as provided by Daddis et Dailleurs.
Besides, for delivery outside metropolitan France, the buyer commits himself to paying all the import taxes, Customs duties and Value Added Tax in compliance with the laws of the country where the goods are to be delivered..
All the orders placed with Daddis et dailleurs are for items intended for the client’s private use; clients and addressees are not allowed to sell the whole of their consignments or even part of them. Daddis et dailleurs cannot be considered legally responsible if payment of taxes has not be settled
Delivery will be made by La Poste by “Colissimo suivi”. The customer will not be entitled to damage claim in case of delay.
Delivery within the EEC will be made by La Poste by “Colissimo suivi Europe”; for delivery outside the EEC, delivery will be made by international mailing service, according to the customer’s choice.
In the case of a technical item, the customer will see to it that the delivered item works properly, he commits himself to reading the instruction documents provided. In case of a visible fault, the customer is entitled to return the items according to the conditions mentioned in this document.
The following cases will be regarded as Acts of God and free the vendor from any responsibility if goods are not correctly delivered: war, fire, riot, strike, and the impossibility for the vendor to be supplied with the goods.. The goods travel at the customer’s own risks. Please check your consignment on delivery. You have 48 hours’notice to express reserves with the haulage contractor in case of failure or damage.
According to availability of goods, the order can be delivered in several consignments; delivery is then charged only once. If the customer wants the goods to be delivered to two different addresses, he places two orders and will be charged for the two.

5. Returning goods

« D’addis et d’ailleurs » commit themselves to refunding you or exchanging faulty items and items not true to the original description. For that purpose the customer is expected, within 48 hours from delivery to send us a registered mail with acknowledgment of receipt,. minutely stating the problem (if possible enclose a photograh). The mail should be sent to the following address.

D'Addis et d'ailleurs
L’isle Mulon
22800 Saint Donan
France

When receiving the consignment, if you notice that packaging is damaged, please check the product immediately On the delivery slip (La Poste), specify the damage before acknowledging receipt.
You will be allowed to return the goods after our acceptance by mail; returning expenditures, up to the amount of carriage costs mentioned on the order, will be paid for by Daddis et dailleurs. Returne must occur within 7 days from delivery of goods. Refund will be made by bank cheque to the customer who placed the order and sent to the address of delivery.

6. Availability of products

Should some goods not be available, "D'Addis et d'ailleurs" will inform the buyer right away.
The customer will get a refund for the amount he paid.

7. Retraction

In conformity with article L121-16 of the consumption regulations, the customer has 7 clear days from delivery of goods , to return the goods and get a refund. The goods must needs be sent back in perfect conditions to be able to be sold, in their original state, with intact packaging, with accessories, information leaflets, instructions for use and receipt, to the following address :

D'Addis et d'ailleurs
L’isle Mulon
22800 Saint Donan

Any article, whether incomplete, or damaged, or with its original packaging deteriorated will not be exchanged or refunded.
When a customer uses his retraction right, "D'Addis et d'ailleurs" must refund the customer without any additional expenses.

8. Price

Prices are in Euros.
The price mentioned on the item file does not include carriage.
The price mentioned on the confirmation of order is the net price including taxes and VAT for France and the European Community. It includes the price of the article, handling costs, packaging and preservation costs as well as starting costs.

9. Payment

The price charged is the price mentioned on the confirmation of order sent by "D'Addis et d'ailleurs".
Items are to be paid cash on the day of the actual order. Payment will be made by credit card, with the acronym CB on it, by cheque or transfer...
On line the secured payment service enables you to pay via a server center of the Caisse d’Epargne de Bretagne (Brittany Savings Bank), in a safe and secured environment.
Your card number is forwarded to the server centers of the bank and payment is made directly to the bank in a secured environment without passing in transit through the server of the shop. This guarantee is all the more important as our banking partner, Caisse d’Epargne de Bretagne, is the only one to know your numbers. The order validated by the customer will become effective with the agreement of the bank’s payment centers. Should the bank refuse to give their agreement, the order would automatically be cancelled and the customer would be informed by electronic mail.
Besides "D'Addis et d'ailleurs" has a right to refuse any order from a customer.

10. Disputes

The current contract is established in conformity with French Law. "D'Addis et d'ailleurs" cannot be considered responsible for any damage, whether material, immaterial or bodily that would result from dysfunctioning or misuse of the items sold.. In any case the responsibility of "D'Addis et d'ailleurs" would be limited to the amount of the order; "D'Addis et d'ailleurs" could not be regarded responsible for mistakes and faults still existing in spite of careful presentation of the items. In case of a dispute concerning the implementation of the current contract, the customer may, before starting a law suit, look for an amicable arrangement, with the help of a professional organisation of the field of activity, or a customers’ association, or of any other advisor he might think relevant. Let it be reminded that the time spent to reach an amicable settlement, is not a beach of the short term of legal guarantee nor of the duration mentioned in the contract. It is commonly admitted that, subject to Court assessment the respect of the clauses of the current contract concerning guarantee implies that the buyer settles his account.
Complaints and disputes will be considered in a benevolent way; the good faith of anyone explaining their situation will be presumed. Should a dispute occur, the buyer will first and foremost contact the company to reach an amicable arrangement.
For want of agreement, the Commercial Court in Saint Brieuc is the only competent authority, whatever the agreed delivery place and method of payment.

11. Guarantee

In any case, "D'Addis et d'ailleurs" will not be committed if the current regulations and laws of the delivery country are not respected, the commitment of "D'Addis et d'ailleurs" is limited to the value of the item concerned, at the date of the sale, and without possibility of appeal against the trademark or the firm which made the product.
In any case, the client will benefit by the legal eviction and hidden defect guarantee (Art 1625 and following ones of the French Civil Code). If the buyer proves the existence of a hidden defect, the vendor must legally make up for all the consequences (Art 1621 and the following ones French Civil Code); if the buyer decides to go to court, he must do so within a short notice from the discovery of the hidden defect (Art1648 Civil Code). You can contact the customer’s information service (opened from Monday to Friday ; phone number + 00 33 (0) 615 763 735) or click here.

12. Legal information

Nominative information is compulsory for on line sales,as it is indispensable to the processing and delivery of orders, to the making out of invoices and guarantee documents. Should this information not be provided, the order would not be valid. According to the “Information technology and Liberty” law, the processing of nominative information is subjected to declaration to the CNIL (National Commission for Information Technology and Liberty). The client is allowed (art 34 law January 6. 1978) to have access to the information concerning him, and to modify, correct and delete this information. The client may use this right with "D'Addis et d'ailleurs". "D'Addis et d'ailleurs" commits themselves not to communicate the information concerning their customers to any third party, either free of charge or for some consideration.